Member of the BBB

What is your return policy?

You have 15 days from the day you receive an item to send it back to us due to a change of heart for any reason. All we ask is that you let us know it's coming by completing a support ticket by clicking the link below. Then, send it back to us using which ever shipping method you prefer. Once we receive the return, we'll issue you a refund for the product cost you paid. Shipping is not refundable since it's a cost we had to incur in order to deliver the item to you, but the price you paid for the item(s) will be refunded in full.

If you have a defective item, all standard manufacturer warranties apply (they vary from product to product). If there isn't a stated period, then we use a 30 day rule from the date you receive an item that it should operate without problems. If you have a defective product, first contact the manufacturer of the item (contact us if you need a phone number or website address) as this typically resolves 99% of any problems. If the manufacturer is not helping you, we will. Just submit a support ticket to us using the link below within 30 days of receiving the item.

What is your "Holiday Season" return policy?

We realize most items purchased from Thanksgiving through New Year's Day are gifts which may not be opened until several weeks have passed. For this reason, we extend our normal returns window for all items purchased from November 1st through December 31st to January 15th of the following year.

If you have an item you need to return, which you've purchased as a holiday gift, you have until January 15th to follow our regular return policy guidelines below.